Terms and Conditions

Placing Orders 

Orders may be placed at any time through our website, by email, or through an authorized Terry Jancen Company sales representative. For questions regarding orders, please contact Customer Service at  TerryJancen@outlook.com 

Orders written as Hold for Confirmation (HFC) at markets or with a sales representative will remain valid for 90 days, unless specific ship dates are noted. HFC orders not confirmed within this period will be automatically canceled without notice. 

Pricing & Taxes 

Pricing is determined by customer qualification and is reflected in U.S. Dollars. Categories may include stocking dealer, nonstocking dealer, and retail pricing. Prices are subject to change without notice. 

All orders ship FOB Baton Rouge, Louisiana. Applicable sales tax will be charged as required by law unless a valid resale certificate is provided and on file prior to shipment. 

Payment Terms 

All initial orders must be prepaid and will be charged at the time of shipment. We accept Visa, Mastercard, and American Express. 

Qualified customers may apply for credit terms. To be considered for Net 30 terms, a minimum of four credit references is required. Approval is based on payment history and business volume. If credit history is insufficient or there is a record of slow payment or unresolved claims, prepayment will be required. 

When credit terms are extended, invoice balances must be paid by check, wire, or ACH by the due date. Credit card payments may still be accepted but will be processed at the time of shipment. 

We do not accept COD shipments. 

Order Processing & Shipping 

Instock merchandise typically ships within two weeks. Backordered items will ship as soon as inventory becomes available. 

Invoices will include applicable freight charges. Terry Jancen Company selects carriers that meet our standards for quality and care. White glove delivery services may be subject to additional charges, including adjustments for remote locations. 

Customers may elect to use their own freight carrier with advance notice and approval from Customer Service. When a customerselected carrier is used, Terry Jancen Company assumes no responsibility for loss or damage incurred during transit. Freight charges in such cases are the customer’s responsibility. 

Item Availability 

Current item availability may be viewed through the customer portal. Customers may register for an account via our website. A representative will contact you if additional information is required. 

Damages & Shortages 

Every item is carefully inspected and packaged prior to shipment. All deliveries must be inspected upon receipt, and any visible damage or shortages must be noted on the bill of lading before signing. 

A signed bill of lading constitutes acceptance of the shipment. If merchandise is delivered directly to your client, their acceptance is deemed acceptance by you. 

All merchandise must be inspected for concealed damage within 72 hours of delivery. Claims for damage or shortages must be reported to Customer Service within this timeframe. Photographs of the damage and packaging are required to process claims. 

Returns 

No returns will be accepted without a Return Authorization (RMA) issued in advance by Customer Service. 

Returned merchandise must: 

We do not ship on consignment or approval. All firstquality sales are final. 

Limited Warranty 

Terry Jancen Company warrants that its products will be free from defects in material and workmanship that impair normal use. 

Customers agree to: 

  1. Inspect all merchandise upon delivery 
  1. Retain all packaging materials for damaged or defective items 
  1. Notify Customer Service and provide photographic documentation within 72 hours of delivery 

At our discretion, we will repair or replace the item or issue a credit. Items must be returned before replacement or credit is authorized. 

This limited warranty does not cover: 

This warranty applies only to the original purchaser. Terry Jancen Company is not liable for incidental or consequential damages. 

Product Variations & Disclaimer 

Many Terry Jancen Company pieces are handcrafted and made using natural materials. Variations in color, size, shape, or finish are inherent to the process and are not considered defects. Product photography is representative but may not reflect exact characteristics of each piece. 

Minimum Advertised Price Policy (MAPP) 

Customers are expected to comply with Terry Jancen Company’s Minimum Advertised Price Policy. While customers may set their own selling prices, advertised prices may not fall below MAPP in any physical or digital sales channel. 

Violation of this policy may result in immediate termination of the business relationship. 

White Glove Delivery 

White glove delivery is a premium service that includes residential delivery, unpacking, inspection, assembly, placement, and debris removal. 

The carrier will schedule delivery in advance. It is the customer’s responsibility to ensure: 

The delivery team will not move existing furniture. 

If delivery is accepted without unpacking and inspection, all risk transfers to the receiving party. Damage claims must be identified while delivery personnel are present. Items damaged in transit should be refused and returned with the carrier. 

Refusal of inspection, unpacking, or assembly waives the right to damage claims. 

Contact 

For assistance, please contact  

Terry Jancen Company Customer Service at TerryJancen@outlook.com.